Refund policy

Online Shopping Return and Exchange Policy

Please check the item immediately upon receipt to see if they are correct. If there are any problems, or if you discover incorrect shipments, defects, or have return or exchange requests, please contact us within 2 days of receiving the items at info@tinghjewelry.com. We will assist you as quickly as possible.

Online Shopping Seven-Day hesitation Period

Please note that the 7-day hesitation period for online shopping is not a trial period.

If you wish to make a return, please ensure to contact us within 7 days of receiving the items (including holidays) at info@tinghjewelry.com. Also, provide 1. Order number 2. Name 3. Telephone 4. Shipping address 5. Reason for return or exchange.

Once both parties agree to proceed with the return or exchange, please ship the items back within 3 days. If not returned on time, the return will be considered canceled.

Please note: If you do not contact us before returning the items, or if you fail to request a return within 7 days of receipt, we will not be able to process your return request.

Before returning, please read the relevant regulations carefully:

Please note that the 7-day hesitation period for online shopping is not a trial period. Returned items must be kept in a completely new and unused condition.
When returning, please ensure to send back the complete item along with its packaging accessories (including but not limited to the packaging box, invoice, carry bag, craft paper box, gifts, etc.). If the items are damaged or incomplete, the company may deduct a fee or refuse the return.
Each order can choose to return specific items, not necessarily the entire order. However, only one return is allowed per order.

Items and Situations Where Returns Cannot Be Processed

1.Earrings: Under Taiwan's Consumer Protection Law, intimate jewelry such as earrings (ear pins, piercing type) are considered personal hygiene items and thus do not have a hesitation period and are not eligible for return or exchange due to hygiene principles.

2.Customized items include:
Bracelets and necklaces modified in length upon request
Earrings modified to clip-on style upon request
Specially engraved items
Other custom-made items

Items that have been used and do not remain in a brand-new condition (please handle with care even if only trying on). Returned items that do not match the order, including missing unified invoices or item accessories, incomplete, etc. Exceeding the seven-day hesitation period or not returned by the specified date (please return the items within 3 days from the contact date) No prior notification from the consumer via email about the need to return the item Faults, damage, wear, scratches, dirt, or incomplete packaging caused by improper use, dismantling, or other human factors Return requests not made by the person who placed the order Discounted items, promotional items, and gifts. In any of the above situations, returns cannot be processed, and we will send the items back to you.

Exchange Principles and Defective Items Handling

Our site's exchange policy is limited to:
1.The same item in a different size
2.Defective items.
If you need to exchange for a different item, please contact us info@tinghjewelry.com.
 
Defective Items
All items on our site are carefully crafted and checked before shipping. However, if you still find defects, malfunctions, or missing parts upon receipt, please email us within 2 days at info@tinghjewelry.com with photos of the item. After confirmation, we will assist you with the return. Returned items must retain their integrity and all accessories and must be reported within the time limit; otherwise, they cannot be returned or exchanged.

- Please note the following situations do not fall under the category of defects:Item size:
Normal error range of 0.5~1 cm
Color difference: There may be color variations due to different devices; the actual item color will prevail.
Very small stains or minor scratches: Diameter not exceeding 0.5 cm.

Handling of Incorrectly Shipped Items

We carefully ship the ordered items. However, if an incorrect item is sent by mistake, please do not use it and contact us immediately. We will help you obtain your correct item. Please also assist us in properly packaging and returning the incorrectly shipped item.

Responsibilities After Purchase Agreement

After the purchase agreement is established, the seller will ship the item as agreed, and the buyer should pick up the item promptly. If the buyer fails to pick up the item despite the seller's reminders, it constitutes a delay in acceptance under civil law. The seller may cancel the contract and request the buyer to pay for shipping and compensation for damages.

Concerning Multiple Returns, Unclaimed Packages

We hope you have a pleasant shopping experience at our online store. We strive to provide exquisite and beautiful items and look forward to your satisfaction with our service.

Before placing an order, please ensure the item or service meets your needs to avoid disputes. If, after ordering, our site finds that you have an excessively high number of returns, order cancellations, or any behavior deemed inappropriate that causes operational difficulties or damage to our site, we may suspend or refuse transactions and permanently terminate the services provided to you by our site.

Copyright Statement

Our company holds complete moral rights and property rights to all items produced. These rights should be respected by everyone, and legal responsibilities shall be borne in case of infringement.